Shipping policy
Shipping Policy
Last updated: October 9, 2026
At Lumera, we aim to provide a smooth and reliable shipping experience for every customer.
1. Order Processing
Orders are processed within [1–3 business days] after payment confirmation, excluding weekends and public holidays.
During periods of high demand, processing may take longer. Customers will be notified if there are significant delays.
2. Shipping Destinations
Lumera currently offers shipping to Switzerland and selected international destinations.
International shipping availability depends on the destination and applicable shipping regulations. Certain destinations may be unavailable due to restrictions on shipping electronic devices containing lithium batteries.
3. Shipping Costs
Shipping costs are displayed during checkout before payment is completed.
Current shipping rates:
- Switzerland: CHF 7
- European Union: EUR 16
- Other international destinations: Shipping costs are calculated and displayed at checkout where available.
Please check the final shipping cost at checkout before placing your order.
4. Estimated Delivery Times
Delivery times depend on the destination, the shipping carrier and customs procedures.
Estimated delivery times will be displayed at checkout where available. These estimates are not guaranteed delivery dates.
Unexpected delays may occur due to customs inspections, weather conditions, carrier disruptions or other circumstances beyond our control.
5. Order Tracking
If tracking is available for your shipment, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active.
6. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are the customer’s responsibility.
7. Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error, please contact us as soon as possible at (lumera.power@gmail.com). We cannot guarantee that an address can be changed after an order has been processed or dispatched.
8. Lost, Damaged or Delayed Shipments
If your order has not arrived within the expected delivery period, or arrives damaged, please contact us at (lumera.power@gmail.com) with your order number.
We will review the situation and assist you in accordance with applicable law and the relevant shipping carrier’s procedures.
9. Contact
For shipping-related questions, please contact:
Lumera
Email: lumera.power@gmail.com
Website: https://lumera-3899.myshopify.com